Frequently Asked Questions

Where is the connector installed?

Youwe’s Magento SAP (R3/ECC/S/4HANA) connector will be installed on the SAP back-end system through a standard transport of an ABAP stack. It can be installed on SAP directly (with ABAP code) or be placed on the HCI (Middle ware tools; PI; Process Integration tools)

Can my own SAP partner implement the Magento SAP connector?

No, 3d party interference may be resulted into the incorrect work of the Magento SAP (R3/ECC/HANA) connector.

What are the prerequisites of SAP?

SAP ECC6 and higher running on NetWeaver Platform.

Which messaging protocol does the connector use?

The Magento SAP connector uses SOAP webservices generated with SAP SOAPMANAGER.

Which data can be retrieved from SAP?

The Magento SAP Connector helps to retrieve from SAP system the following: clients specific delivery information, price and stock information, categories, attributes, documents, orders, and sets.

GetCategories
Retrieves a list of categories and supports hierarchy

GetDeliveryDays
Retrieves logistic / transport routes and available delivery days for that specific customer in order to allow them to pick a proper delivery day.

GetAttributes
Nightly import of product specific attributes.

GetDocuments
Retrieves physical documents such as an invoice and more.

GetInvoice
Retrieves a list of header lines for invoices.

GetInvoiceOverview
Retrieves detail information of an invoice.

GetShipment
Retrieves a list of header lines for shipments.

GetShipmentOverview
Retrieves detail information of a shipment.

GetOrder
Retrieves a list of header lines for orders.

GetOrderOverview
Retrieves detail information of an order.

SetCustomerAddresses
Adds of updates an address of an customer.

GetCustomerAddresses
Retrieves both billing and shipping addresses of an customer.

GetCustomers
Generates a dump file with all accounts and contact persons which are allowed to login through the e-commerce platform.

GetMyLists
Generates a list of customer specific order lists which are synced with the order lists in the ecommerce platform which allows the customers to easily reorder frequently ordered items. The lists can also be managed from within the e-commerce platform by the customer itself.

GetMyProducts
Retrieves a list of sku’s of customer specific products.

GetOrderSimulation
This simulates the placement of an actual order to calculate things like discounts, shipping costs, OPEN 4 additional fees or credit limits. Any order logic of SAP is supported.

GetPriceAndStock
Retrieves a customer specific price and stock level of a specific product.

GetProducts
Generates a dump file with all product information for the e-commerce catalog.

SetContact
Adds a new contact person to an organization in SAP.

SetCustomer
Adds a new customer (Organization + Contact) in SAP if this is allowed by the frontend.

SetOrder
Places an actual order after a successful simulation has been done.

SetOrderPayment
Adds an payment for a specific order when you allow payments through external parties such as iDeal and Paypal.

Do I need Magento Enterprise for the connector?

No, the connector also works with Magento Community.

Is the Magento SAP connector available for other E-commerce platforms?

At this point in time the Magento SAP (R3/ECC/HANA) connector is only available for Magento (CE and EE).

Is it possible to integrate Magento with other ERP systems than SAP?

Yes, this is possible. We can help you to integrate your Magento webshop with Microsoft Dynamics, Navision, AFAS and Unit4 and to provide an immediate assistance. If you have any other questions regarding our ERP connectors or if you have another ERP system you currently use that is not listed, don’t hesitate to contact us.

How does the connector deal with error messages?

Development:
Each call has a message and result code field. Both fields are used to indicate whether the call was processed successfully and when an error occurs, the message field is used to specify the problem. The error messages are only available for debugging purposes. These messages will not be shown to the customers.

Quality of production environment:

As part of our support plan we deliver a monitoring platform and services where the connections and errors are shown. Error messages can be connected on workflows which send mails to developers or shop owners.

If you have any further questions or want to have more information, please use our contactform.

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